Order totals of $200 or more and up to 50 lbs are shipped for free in the Continental United States. Some exclusions apply. Products excluded from Free Shipping will be identified on the individual product page. If your order does not qualify for free shipping the shipping fee is based on your order’s weight, package dimensions, delivery destination, and shipping method. We do not charge handling fees or pad our calculated shipping rates.
If you are located outside of the Continental United States you will be charged shipping. If you are located outside the United States you will be responsible for shipping and any import fees. Please contact us with any questions prior to ordering if you are outside the Continental US.
YourGrowDepot.com reserves the right to notify you of any additional shipping charges necessary to deliver your order. We do our best to ensure that shipping is accurately calculated in your shopping cart at the time of purchase, however, at times, it may not be possible to do so accurately (e.g. rural delivery locations, shipments requiring multiple pallets, living on an island, etc.). Should this occur, you will be notified of any additional charges necessary to deliver your order. If you are notified of any additional charges, you will have the right to modify or cancel your order for a full refund.
As soon as you place your order, you will receive an order confirmation email to the email address provided. This means that we have received your order in our system and have authorized the charges to your credit card.
We try our best to get orders processed on the day it is placed if the order is placed before 11 AM CST Monday through Friday. Most in-stock items are shipped within 24-48 business hours of the order being placed with the exception of select custom and built-to-order products. Orders placed over the weekend are received and processed as soon as possible on Monday morning.
Each order placed on YourGrowDepot.com goes through our processing department before it can be shipped. If six or more business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your order(s) and/or contact us at 888-854-GROW or send a message to help@YourGrowDepot.com.
First, please check that your email address was entered correctly. If it’s correct, please check your spam folder to make sure the order confirmation and tracking information weren’t filtered out of your main inbox by your email settings.
Once we authorize the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. Your order is shipped via FedEx, UPS, or USPS. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at help@YourGrowDepot.com or 888-854-GROW.
*NOTE: SUPERCLOSET COMPLETE SYSTEMS ONLY (Cabinets, SuperRooms) – Complete Systems are built to order and have an estimated production time of 2-3 Weeks. Shipping time is estimated at 3-5 business days. Please allow a maximum of 3-4 weeks for a complete system to reach its final destination. These are long estimates to account for unforeseen production delays. It is typical to see complete systems well before these estimates.
Shipping Methods and Transit Times:
YourGrowDepot.com strives for excellent fulfillment rates. Shipping from more than 20 warehouses cuts down on transit time to you, which means you get the products you need FAST. Orders always ship from the closest warehouse with stock available to the delivery address. Orders may be fulfilled directly by the manufacturer or distributor in an effort to reduce the shipping time.
If you order more than one item, we’ll make every effort to send available items together. Depending on availability, an order may ship from several locations. If we decide to break your order into multiple packages, you will NOT incur any additional freight/shipping charges. Tracking information will be sent to the email address provided on the order for each portion of the shipment.
When selecting shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, securely pack it in a box, label it, and get it ready for shipping.
*Some locations in Alaska and Hawaii require additional transit time.
Full Replacement Value Coverage:
Full replacement value coverage does not apply to the majority of products and shipping available.
In the event that you have ordered expensive machinery and would like it insured for the full replacement value during shipping it is an additional charge.
Upon ordering the items that qualify for full replacement value coverage we will obtain a quote for the difference between regular shipping and the cost for adding full replacement value coverage. Once we receive the shipping quote we will contact you and offer you the option to add full replacement value coverage to your shipment. If you elect to accept this coverage we will collect payment over the phone or we can email you an invoice. We will not provide full replacement value coverage for any shipment where the added coverage has not be paid in full at time of processing.
Curbside Delivery (Freight/LTL Shipping):
This shipping method is reserved for large, heavy, or oversized items like, flood trays, large tents, oversized reflectors, commercial air conditioners/dehumidifiers, etc. These select items are palletized, loaded onto a large truck for shipment and delivered by scheduled appointment with a lift-gate for to-the-curb service. All items must be inspected for damage incurred in transit and signed for prior to the driver leaving.
Shipment time is generally 3-7 business days. Please understand that some areas are not serviced daily.
Scheduling Delivery Appointments:
If you are not available by phone or email to schedule your delivery appointment within a reasonable amount of time, the shipment will be considered refused and you are responsible for full freight charges and applicable fees going both ways with a minimum 20% restocking fee.
You will be responsible for full freight charges and applicable fees going both ways and a minimum 20% restocking fee for shipments that are refused for any reason other than the shipment being damaged in transit or if the shipping error was made by YourGrowDepot.com.
Shipping to an Alternate Address:
Orders with different billing and shipping addresses may require longer processing times due to additional verification procedures. The added verification and processing time is in an effort to protect our customers and YourGrowDepot.com from online fraud in a card absent environment.
Providing inaccurate or false information may result in additional delays as we attempt to verify the provided information.
Discreet Order Packaging:
We understand the importance of privacy for many of our customers. Most orders placed on YourGrowDepot.com are shipped in plain brown boxes.
All palletized (LTL/Freight) shipments are wrapped for your privacy in an effort to conceal the contents of the goods shipped.
Shipping Changes Fees (Address Intercept):
If a request to change the shipping address is made after the package ships, it will be subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.
If incorrect shipping information is given, it may result in your order being delayed to the desired destination.
Please inspect all shipments carefully for damage or missing items prior to signing for them (if required). The freight carrier often denies claims after the shipment has been signed for. In the unforeseen event your shipment arrives damaged, please report any damages or missing items to the delivery driver, note any issues on the delivery receipt, and contact YourGrowDepot.com immediately.
If you sign your name on the freight bill without noting any damages, you are stating that you have received your shipment/order in acceptable condition. Once signed for, there will be no reimbursement of freight charges, order costs or any other charges incurred by you from YourGrowDepot.com.
Back-Orders/Out of Stock Items:
If an item you ordered is out of stock we will attempt to contact you. We will let you know when the item is expected to be available again and will give you the option of waiting for the item to ship or having the order removed from your order for a refund.
To cancel an out of stock item contact customer service at 888-854-GROW or send an email to help@YourGrowDepot.com and we can further assist you.
Due to the valuable contents of some shipments, YourGrowDepot.com may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our company to guarantee excellent service and to ensure the safe delivery of each package to the correct recipient. Many of our third-party shipping carriers require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by calling YourGrowDepot.com Customer Service at 888-854-GROW.
Your Order Shows Delivered But You Don’t Have It:
If your tracking number shows delivered on the shipping company’s website but you don’t have it, please do the following:
- Check the area around your home for the package and ask anyone it may have been left with.
- If the package is not found please contact us at 888-854-GROW as soon as possible.
Occasionally there may be a mix-up in the warehouse and you may have received an incorrect tracking number. If the tracking number is correct, we will contact the shipper to report a missing package.
Your Grow Depot can not be held responsible for packages stolen from the delivery address so please be sure to ship to a secure location!
There are rare and unforeseen events out of our control that may effect shipping times. Severe weather conditions, catastrophic events, or failures by our delivery partners can cause unexpected delays.
Most carriers will not ship to PO Boxes. If you enter a PO Box for your shipping address, we may have to contact you for an alternate delivery address.
Hazardous Materials & State Restrictions:
EPA-regulated items such as repellents or insecticides may be restricted for sale in some states. You will be notified by one of our team members if an item cannot be shipped to you due to state regulations.