We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee.
- Promotions such as rebates and buy one, get one free offers are not eligible.
- The item must be in stock on the competitors website.
- The competitor must be an online store, they may not have a retail location.
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..).
- The competitor must be an Authorized Retailer of the product in question.
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
When Will You Be Charged:
You will be charged when you place your order.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and charged your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the charge and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will submit the order for shipment.
Order totals of $200 or more are shipped for free in the Continental United States. If you are located outside of the Continental United States you are responsible for paying shipping fees.
Order Shipment/Tracking Your Order:
If your order is stock, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six (6) business days of placing your order, feel free to follow up with us at help@YourGrowDepot.com.
You can use your tracking number to find out when your item(s) will arrive.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery. If there is severe damage you should refuse delivery. If your item(s) do arrived damaged, please send clear photos to help@YourGrowDepot.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. Please be aware some suppliers do not allow orders to be canceled. If that is the case it will be noted on the product page. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order after the order is received at the warehouse in it's original condition.
Returns & Exchanges:
Please see our "Returns/Exchanges" page for details on how to return or exchange your item(s).